Telenet: GigaBoost, RCS & Portfolio Modernisation
AEMRCSScrumVendor Evaluation
Multiple concurrent projects at Telenet: 1Gbps product launch, RCS feasibility study, customer migration, and ticketing system continuity.
Led multiple concurrent initiatives at Telenet as Senior Business Consultant and IT Project Lead, spanning product launches, vendor evaluations, and system continuity.
GigaBoost 1Gbps launch:
- Digital enablement of online ordering on AEM platform
- Defined strategic epics for end-to-end customer journey
- Launched to 3+ million homes and businesses
RCS feasibility & vendor selection:
- End-to-end RFP process with Tier-1 technology vendors
- Security and compliance assessment with legal and cybersecurity teams
- Strategic recommendation delivered to senior leadership
Customer portfolio modernisation & system continuity:
- Full customer base migration from legacy plans to consolidated family packs
- Clarify Keep Alive: SPOC for mission-critical ticketing system during PEGA transition, ensuring Uni-T dispatch continuity, data shadowing, and incident deduplication post-Base acquisition
- SII Enricher development oversight
- Brussels Welcome campaign: go-to-market execution for new customer acquisition
2026 Zakaria Bentizi